Reader:

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Morning Minute 2.3.26​
Team Member Turbulence: How Would You React?

Conflict between strong team members is inevitable.

How you handle it determines whether performance improves, or resentment grows.

Below are three real-life examples of team member turbulence I’ve personally encountered.

As you read each one, think about how you would handle it.

1) Mike & Andrew – Fast-Food Restaurant​

Mike and Andrew were both effective managers.

· Mike excelled at getting results through creativity and flexibility.

· Andrew excelled at getting results by strictly following the rules.

Over time, their opposing styles created friction that began impacting the entire team.

During a hectic lunch rush, their disagreements boiled over into a heated argument in front of others. After the rush ended, you sit both of them down privately.

What options do you have for resolving this conflict?

Which option would you choose? And WHY?

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2) Caitlin & Melissa – Call Center​

Caitlin, a lead agent, had trained Melissa from the start. As Melissa’s production improved, she became increasingly frustrated with Caitlin’s direction and decision-making.

The tension between them began to affect the morale and performance of the entire call center.

During a slow period, you bring both of them together privately.

What options do you have for addressing this situation?

Which approach do you believe would be most effective? And, WHY?

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3) John & Matthew – Auto Dealership:

John and Matthew were both above-average salespeople.

John had a 4:00 PM appointment scheduled with a couple. The couple arrived early at 1:00 PM while John was busy with another client and unaware they were there.

​Matthew greeted the couple and sold them an SUV—without notifying John.

Later, when the couple missed their 4:00 PM appointment, John called them. They explained they had come in earlier, asked for John, and were told he wasn’t available.

John was furious.

What options do you have for resolving this conflict?

Which option would you choose? And, WHY?

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All three of these situations are real. There is no single “right” answer to any of them.

The real question is this:

What process would you use to resolve conflict between strong performers—without losing trust, morale, or results?

👉 Reply to lab@larryonlearning.com or comment with your recommended approach to any one of these scenarios.

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In my next Morning Minute,

I will:

• Share reader-submitted strategies (no names—just insights)
• Walk through how I personally handled each situation.

That is today’s Morning Minute.

If a family member, team member, associate, or someone you know may find this message helpful, interesting, and/or informative, please share it with them.

As always, your comments, your questions, and your observations are greatly appreciated!

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Here are some recent Morning Minutes you may have missed with actionable ideas, useful instruction, and step-by-step methods to help you, your family, and/or your team to be more, do more, and achieve more.

​"LEADERS: Be Someone Worth Following!" Your actions, and your character, speak much louder than your words. From my book WORK WITH ME NOT FOR ME learn the 6 leadership roles required of the most successful leaders. Discover 4 examples from my life that share how leaders, both good and not-so-good, have taught me how to be a leader worth following!

​"Building & Nurturing Strong Relationships!" How much is a relationship really worth? See why creating and maintaining great relationships is absolutely worth the effort? Discover 6 identifiable traits and actions that are present in great relationships. Learn how that the "Golden Rule" impacts the success of relationships with family, friends, associates, and customers.

​"Transforming Team Performance Thru Servant Leadership!" The best way to build a high performance team is through Servant Leadership. Discover how the best, most effective leaders employ honesty, integrity, discipline, and work ethic to change their own behaviors. High performance teams team mirror those qualities in their leaders

​"Life's a Journey - Not a Guilt Trip!" Don't allow past mistakes, bad choices, or events to destroy the rest of your life! Life sometimes is negatively affected by bad choices or unexpected events. Learn how to overcome those set-backs. Discover 4 actionable steps to lesson the pain or loss you experience when these setbacks occur.

​"Holding People Accountable - The Right Way!" Why asking better questions provides better answers, while building better leaders. Discover how this method helps all involved to better understand the real problem, while discovering all the causes for the problem, and what possible solutions are available. Learn how this process creates accountability by requiring the person who identified the problem to recommend what they see as the best solution!

​"Master Your Emotions for a Successful Life!" By controlling your emotions you create resilience and set yourself on a course toward a more purposeful life. Discover the 6 emotions of anger, fear, joy, envy, hate, and love. Learn specifically how to react to these emotions and use them to improve your relationships, your life, and your success. See how that managing your emotions stets you up for a successful life.

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How is your 2026 beginning? You should have specific goals in place with action plans to achieve them. Having a battle plan for 2026 will help you guide your team toward the success that you desire. To set up free 30 minute discovery call just drop me a line at lab@larryonlearning.com. Or you can text me at 864-630-2625. There will be no cost for this call. We will discuss what you want to accomplish and how we will assist you to achieve your goals.

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May God bless you, your family, and your team.

Larry A. Bonorato 864-630-2625 lab@larryonlearning.com​

(published by the Bonorato Creative Group LLC; all rights reserved)