Author of the leadership and team-building book: "WORK WITH ME NOT FOR ME," and the twice weekly newsletter: “LarryonLearning's Morning Minutes.” I coach business owners and managers in how to profitably run their businesses by managing the 4 Ps: People, Processes, Products/Services, and Promotions. Using real life scenarios and step-by-step action plans, students gain the skills necessary to build strong teams and businesses. 864-630-2625
Your Reactions to Team Member Turbulence Morning Minute 2.6.26
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Reader: Morning Minute 2.6.26 Your Reactions to Team Member Turbulence Today’s Morning Minute breaks down how each situation was handled — and the leadership principle behind each one. In the last Morning Minute, I shared three real-world examples of team member turbulence and asked how you would handle them: Today, as promised, I’ll share how I handled each situation — and why. My goal with these Morning Minutes has always been simple: to share real experiences that help you think more clearly, lead more confidently, and perform at a higher level. Before we look at how I handled each situation, one reminder: Education without action is just entertainment. These examples aren’t meant to be judged — they’re meant to be applied. As you read, ask yourself one question: *** Mike & Andrew They had a heated argument in front of customers and staff. I pulled them aside together. I made it clear that a repeat of this behavior would result in termination for both. Then each spoke, one at a time, without interruption. When they finished, I asked this: Neither wanted the other fired. Both said they could work together. Because both were strong managers, I transferred one to another restaurant and kept the other in place. The conflict ended immediately. Leadership lesson: *** Caitlin & Melissa Their constant arguments were dividing the call center team. I met with them together and made it clear this behavior would stop. Other agents were taking sides, and performance was suffering. Any future disagreements must happen privately. Then I met with each individually. With Caitlin, the lead agent, I told her she had the potential to become a manager — but not if this behavior continued. With Melissa, I told her Caitlin would one day be the manager. I asked if she wanted to become the lead agent when that happened. She said yes. I explained that would only happen if she could support Caitlin now. Two years later, Caitlin became call center manager. Leadership lesson: *** John & Matthew John was furious that Matthew sold his customer and hid it from him. I met with them together. Each spoke without interruption. John explained he had an appointment with the couple and that they asked for him. Matthew claimed they never did. What neither knew was that I had already called the buyers. They confirmed they asked for John and bought from Matthew only because John wasn’t available. This was a clear violation of our rules. I gave the full sales commission to John and issued a written reprimand to Matthew. A few hours later, Matthew resigned. My responsibility was clear: To protect trust, and to and make it known that poaching clients would not be tolerated. Leadership lesson: *** Now that you know how I handled each situation, I’d love to hear from you: • What did you agree with? And remember: Information without transformation is wasted energy. That is today’s Morning Minute. *** If a family member, team member, associate, or someone you know may find this message helpful, interesting, and/or informative, please share it with them. As always, your comments, your questions, and your observations are greatly appreciated! Reach out to me at lab@larryonlearning.com. Here are some recent Morning Minutes you may have missed with actionable ideas, useful instruction, and step-by-step methods to help you, your family, and/or your team to be more, do more, and achieve more. "Transforming Team Performance Thru Servant Leadership!" The best way to build a high performance team is through Servant Leadership. Discover how the best, most effective leaders employ honesty, integrity, discipline, and work ethic to change their own behaviors. High performance teams team mirror those qualities in their leaders. "How Great Leaders Inspire Real Cooperation!" Discover 3 leadership habits that build trust and accountability while stimulating future growth and growing future leaders. Learn how that Articulation, Collaboration, and Accountability communicate your desire for growth, strengthen your team, and create the future leaders you will need for organizational growth! "Train Yourself to Blame Yourself!" How great leaders stay in control when everything goes wrong. View a football team who had 2 bad calls by referees costing them 14 points in the first half. Discover how that true leaders rise to the moment when events beyond their control get out of hand. Learn how they win by taking hold of what they do control to overcome obstacles instead of making excuses. "Life's a Journey - Not a Guilt Trip!" Don't allow past mistakes, bad choices, or events to destroy the rest of your life! Life sometimes is negatively affected by bad choices or unexpected events. Learn how to overcome those set-backs. Discover 4 actionable steps to lesson the pain or loss you experience when these setbacks occur. "Closer to the Problem, Faster to the Solution!" Leaders win by listening to and working with those closest to the problem. Discover 3 real life instances where getting close to the problem helped Ray Kroc, Eli Whitney, and Gen, George Patton to overcome obstacles by getting close to the people involved in the problem and working through them to achieve success. Learn how you can use this process for your success! "FAMILY: Building Your Most Important Team!" This is your guide to creating strong families through love, devotion, and consistent action! Discover 7 key characteristics of strong families. Learn how that shared responsibility, open dialog, setting an example of acceptable behaviors, demonstrating life skills like honesty & forgiveness, plus personal & financial responsibility develops children into strong adults. Discover the importance of keeping God in your family life! *** May God bless you, your family, and your team! May you turn to Him with both your problems and your blessings! May you develop a deep personal life-long relationship with Him! *** Larry A. Bonorato 864-630-2625 lab@larryonlearning.com (published by Bonorato Creative Group, LLC; all rights reserved) |
Larry A. Bonorato
Author of the leadership and team-building book: "WORK WITH ME NOT FOR ME," and the twice weekly newsletter: “LarryonLearning's Morning Minutes.” I coach business owners and managers in how to profitably run their businesses by managing the 4 Ps: People, Processes, Products/Services, and Promotions. Using real life scenarios and step-by-step action plans, students gain the skills necessary to build strong teams and businesses. 864-630-2625
Reader: Morning Minute 2.3.26 Team Member Turbulence: How Would You React? Conflict between strong team members is inevitable. How you handle it determines whether performance improves, or resentment grows. Below are three real-life examples of team member turbulence I’ve personally encountered. As you read each one, think about how you would handle it. 1) Mike & Andrew – Fast-Food Restaurant Mike and Andrew were both effective managers. · Mike excelled at getting results through creativity...
Reader: What Highly Intelligent People Do Differently! How self-control, discipline, and character drive clarity, growth, and better decisions! Think of someone you consider highly intelligent. Now, compare them to these eight defining attributes. Highly intelligent people… 1. They speak sparingly, clearly, and with authority. When they speak, it is to clarify and elevate understanding, not to dominate or intimidate. 2. They ask thoughtful questions. They are lifelong learners who use...
Reader: Transforming Team Performance Through Servant Leadership Every leader says they want a high-performing team. Far fewer are willing to examine how their own behavior may be limiting that outcome. In studying teams that consistently improve, as well as those that don’t, four leadership qualities repeatedly separate performance from potential: honesty, integrity, discipline, and work ethic. Not as ideals, but as daily behaviors. Let’s look at how these qualities actually influence...