Reader: Accountability is more than a trait - it's a culture. And culture always starts at the top! Morning Minute 9.12.25 “The T.A.S.T.E. Leadership Model: Lesson #2 – Accountability” When leaders model accountability, it gives the team permission, and the expectation, to do the same. When leaders avoid it, blame spreads, and performance collapses. True accountability isn’t just about owning mistakes. It’s about: Delivering on commitments. Holding others to agreed standards. Creating clarity...
6 days ago • 5 min read
Reader: Today we begin a 5 part leadership series! The T.A.S.T.E. MODULE. TRUTH - ACCOUNTABLILITY - SUPPORT - TRUST - EMPOWERMENT *** *** *** “The T.A.S.T.E. Leadership Module: Lesson #1 – Truth” Truth is the first—and most important—component of successful leadership. The first person who deserves truth is you. But what is truth? Is it the way you see people, events, and results—or the way they really are? A simple definition: truth is being in accordance with fact and reality. Since...
9 days ago • 3 min read
Reader: Leaders win by listening to, and working with, those closest to the problem. Morning Minute 9.5.25 “Closer to the Problem? Faster to the Solution!” Most people believe complex problems require subject matter experts. What do you believe? The closer you are to the problem,...the more accurate the information. And, the quicker you will get to the solution for the problem. When Burger King began stealing customers from McDonald’s with their Whopper, CEO Ray Kroc turned to his franchisees...
13 days ago • 3 min read
Reader: Morning Minute 9.01.25 “Why Do We Celebrate Labor Day?”How our way of life is supported and guaranteed by those who work! Today we celebrate the men and women who make this country work—hard-working, family-loving, patriotic Americans who show up every day to do the jobs that keep us fed, safe, and prosperous. We find them in every walk of life: in factories and farms, retail and restaurants, manufacturing and medicine. They serve in clerical and construction roles, public service and...
17 days ago • 1 min read
Reader: How to reduce legal risk and keep lawsuits from draining your business. Morning Minute – 8.29.25“Observe, Document, Submit, & File!” (A proven process to defend your business against claims and settlements) Picture this... · A customer claims she slipped outside your store. · A company vehicle collides on the road. · An employee is hurt at work. What do these have in common? They all put a target on your back. Liability; Lawsuits; and Settlements that can spiral out of control. After...
20 days ago • 3 min read
Reader: (Special Message from Larry Bonorato) I will be facilitating a 3 day online training challenge in September. Please indicate below which training challenge would be most beneficial for you and/or your team. The 4 Stages of Team Member Development (team building) Successfully Managing the 4 Ps; People, Process, Product, Promotion (leadership) Is Your Phone Your Friend or Foe? (sales training) Elevate Yourself By Solving Problems! (personal improvement) Morning Minute – 8.26.25...
23 days ago • 3 min read
Reader: Morning Minute: 8.22.25 Selling with Faith and PurposeTrusting God with the outcome by serving others A wonderful and blessed friend sent me this message after my Morning Minute on “How to Best Serve Your Clients.” Here is the message: “I never enjoyed closing, even back in my high school telemarketing days. But I did it because I had to in order to survive. Now, I’m thankful I don’t have to live stressed out over hitting my numbers. It took 20 years and a lot of faith. I take a step...
27 days ago • 3 min read
Reader: (How KPIs turn big objectives into daily progress) “Don’t Just Set Goals — Track Them” W. Edwards Deming once said, “You can’t improve what you don’t measure.” As we enter the final four months of 2025, that principle matters more than ever. Reviewing your performance against key performance indicators (KPIs) keeps you on track to meet — or even exceed — your goals. Here’s where our Morning Minutes stand today: · 747,307 emails sent — Goal: 1,000,000 · 248,903 emails opened (33.3%) —...
30 days ago • 3 min read
Reader: Is your inability to close your client...keeping you from serving your client? Morning Minute – 8.15.25 “How To Best Serve Your Clients!” First, let’s agree that nothing happens in the marketplace until someone buys something. That purchase is not an isolated event — it’s a link in a chain of activity that provides work for many others. For example, selling a refrigerator creates jobs for steel, porcelain, plastic, and glass workers… for miners, drivers, and warehouse staff… and for...
about 1 month ago • 3 min read